Responds to inquiries from tribal members by mail, telephone or in person requesting tags, titles, liens and taxes, reviews title and registrations, collects and mails dropped off information, forwards letters to tribal members.
Responds to inquiries from tribal members by mail, telephone or in person. Reviews tribal members' title and registration for any errors. Collects and mails dropped off information to complete vehicle registration. Prepares title recall letters to members when errors have been discovered. Prepares situation letters to members concerning detected errors or omissions for proper documentation required. Performs other duties as assigned by the Director of Motor Vehicle.
Receives daily work from Tag office and inspections. Reconciles tags and decals are matched with daily issued list of errors. Verifies accuracy of "tribal membership". Forwards finished work to Tag Agent III for filing records.
Receives daily work from Audit department and inspections. Receives and files required information to complete member's file. Collects phone logs prepared daily by phone operators and return calls to members concerning title and registration status. Copies, files, and mails titles checked daily.
Receives and files required information to complete vehicle registration. Places daily work in expanding file folder, filed in order by title number and decal number. Processes records and scans for archival purposes and storage. Maintains records. Logs and notes returned mail daily.
Accepts and processes applications for vehicle, boat and motor registration, and tax licenses. Schedules appointments and performs inspections for salvage vehicles requiring rebuilt status. Collects money of each processed transaction. Balances ticket, receipts and money at the end of each work day. Collects all tax in accordance with law. Prepares and/or reviews motor vehicle registration application and other forms for completeness and accuracy. Explains laws, rules, and regulations. Assesses tax fines and penalties and determines liability and delinquent taxes. Deals with public on problems when confused, frustrated, or hostile. Initiates liens. Reviews and determines accuracy of transaction performed. Explains policies and procedures.
Other duties may be assigned.
No supervisory responsibility.
High school or general education degree (GED).
At least six months experience in a related field.
An individual should have knoweldge of Database software and Word Processing software.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.
OTHER SKILLS AND ABILITIES:
Carries out tax rules and regulations and understands Cherokee Nation Tax Law 68CNCA.